Refund and Cancellation Policy

Last updated October 29, 2026

We want you to be happy with what you buy from Linemesh LLC. This policy explains how cancellations and refunds work for TermWindow subscriptions and our IT support services.

Free trial

You can try TermWindow free before you pay. You are not charged unless you choose a paid plan.

Cancelling a subscription

• You can cancel at any time from your account's billing page, or by emailing andrew@linemesh.com.
• Cancelling stops the next renewal. Your account stays active until the end of the term you have already paid for.
• We email the account owner before each annual renewal, so a renewal should never be a surprise.

Refunds for subscriptions

• If you are not satisfied, you can ask for a refund within 30 days of your first purchase or of any annual renewal.
• We will refund the unused portion of that annual term, prorated by day.
• After 30 days, payments are non-refundable, but you can still cancel to stop the next renewal.
• If we make a billing mistake, such as charging you twice, we will refund the extra charge in full no matter when you tell us.

IT support services

IT support work is quoted before it starts. If you need to cancel scheduled work, let us know at least one business day ahead and there is no charge. Work already completed is billed as quoted. If something we did is not right, tell us within 14 days and we will fix it or refund the affected portion.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. We process them within 5 business days. Your bank may take another 5 to 10 business days to show the credit.

How to ask

Email andrew@linemesh.com with the email address on your account and a short note. A person will reply, usually within one business day.